3 employees recognized for honesty and customer service in recovery of tourist’s $12,000 bracelet

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Photo shows the $12,000 Cartier bracelet forgotten by a tourist at the Ross store. (GVB photo)

The Guam Visitors Bureau (GVB) recognized three employees from Ross Dress for Less this afternoon for their help in the recovery of a $12,000 Cartier bracelet that a Taiwanese visitor had lost while she and her friend were shopping at the Guam Premier Outlets store.

Fitting Room Associate Norma Gomez, Manager Katherine Aflague, and Manager Satricia Gange were able to quickly recover the lost item for customer May Tu last week. The 24-year-old Taipei resident and her friend Cindy Lee flew to Guam through GVB’s Air V&V program on July 22nd. Tu took off her bracelet when she went to try on clothes in the Ross GPO store on the night of Wednesday, August 4th. She realized she forgot her prized possession after the store had closed and returned the next morning with the hope it would be still there. Fortunately, through the teamwork of the three Ross employees, the bracelet was found and returned.

This afternoon, Tu and Lee were brought to the Ross GPO store by their friend David Su to thank Gomez, Aflague, and Gange for their assistance, with store manager DelMark Matthews and GPO management present. Tu gave a thank you card to the employees and noted how safe she felt in Guam.

GVB President & CEO Carl T.C. Gutierrez then awarded certificates of appreciation and gift bags to Gomez, Aflague, and Gange for displaying outstanding customer service, demonstrating integrity, and extending the Håfa Adai spirit to the island’s visitors.

President Gutierrez remarked, “We commend Norma, Kat, and Satricia for going above and beyond to take care of May. We market Guam as a safe destination and this is a perfect example of how our Håfa Adai spirit is alive and well in our community. This act of goodness demonstrates the hospitality that Guam is known for.”

Tu and Lee return to Taiwan tomorrow.

(GVB Release)

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