With Guam in Pandemic Condition of Readiness 1, all in-person appointments with Pandemic Unemployment Assistance staff are postponed for the next two weeks.
This is in compliance with the latest guidance from Gov. Lou Leon Guerrero via Executive Order 2020-27.
During the temporary shutdown, the Guam Department of Labor will close all public library PUA centers which previously assisted claimants in person. This temporary shutdown will continue for the duration the island remains in PCOR 1.
PUA staff will reach out to those with existing in-person appointments to reschedule. Those
who are rescheduled will be given priority once the libraries reopen.
For claimants who need help with outstanding issues on their claims, they may still call 311, option 6. A customer service representative will be available to answer questions and offer assistance 8 a.m. to 5 p.m. Monday through Friday.
Those wishing to file a new claim or weekly certifications can continue to do so at home on
hireguam.com. The website will not be affected.
All PUA staff will be teleworking and will focus on problem claims during the temporary
shutdown, and push through cleared applications for payment.
(GDOL News Release)