All telecommunications with IT&E goes down


If you are an IT&E customer then you may have woke up Thursday morning to complete silence as all communication services went down just before sunrise.

Guam – According to IT&E Spokesperson Logan Reyes, the downed services was a result of an IT&E underground fiber cable which was cut by a third-party construction crew in front of the IT&E Corporate Offices in Harmon Industrial Park.

IT&E has assessed the extent of services impacted and confirmed that some landline service, all cellular, data, and DSL internet services in the CNMI have been affected.

Reyes further stated that cellular data service, and some enterprise voice and data services in Guam have also been affected.

In the CNMI, cellular voice and data, DSL internet services and some landline
services were affected. He adds that, as of 6:20 A.M. all landline services, and cellular voice and data services have been restored.

Meanwhile in Guam, cellular data service has been restored.

Reyes said, “Some customers may experience intermittent service disruptions as terrestrial fiber repairs continue.”

Efforts to restore the services began at 6:30 A.M. with full restoration estimated at 8:30 A.M.”

SOURCEJolene Toves
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Jolene Toves
Jolene joined the PNC team in 2017, as a producer, co-anchor and investigative reporter covering law enforcement, courts and crimes. Notable coverage includes the Ehlert case, the Mark Torre Jr. trial, the Allan Agababa trial, exclusive pieces on the Life of a Drug Dealer/Addict, and Life behind bars...the story of Honofre Chargualaf and Kevin Cruz. In 2019, she was promoted to Assistant News Director and Lead Anchor. From 2015 to 2017 she served as Public Relations and Promotions Manager, for the Hotel Nikko Guam handling local radio and advertorial promotions, as well as produced and directed tv commercials for the hotel. Prior to this she worked with KUAM for three years as a reporter and segment host. She began her journalism career in 2012, working with Glimpses of Guam contributing to the Guam Business Magazine, R&R magazine, MDM magazine and the Marianas Business Journal.