Business License & Permit Center expands hours and services

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The Department of Public Works’ Business License and Permit Center, formerly known as the One-Stop Center, has expanded its working hours and services.

The Business License and Permit Center is located within the DPW compound in Upper Tumon.

Effective this week, it is open for business on Mondays, Wednesdays, and Fridays from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.

Previously its hours were staggered due to lack of staff.

The Business License and Permit Center is comprised of the Department of Public Health; Land Management; DPW; the Business License, Collections, and Real Property branches of Rev & Tax; Guam EPA; Guam Fire Department; and a Treasurer of Guam cashier.

By April of this year, all agencies at the Business License and Permit Center
will be open five days a week, according to a release from the governor’s office.

In February of last year, the Governor’s Task Force to Reform Government Permitting Procedures was formed to review government permitting procedures to identify opportunities for reform.

Their first recommendations were to restoring the One-Stop Center, digitize application forms, and establish an applicant feedback program to gauge customer experience.

“This progress shows more than cooperation among our agencies, but also their commitment to doing good work for the people of Guam by implementing the recommendations from our Task Force to Reform Government Permitting Procedures,” said Acting Governor Joshua Tenorio, who visited the Business License and Permit Center on Monday afternoon.

In line with these recommendations, the Business License and Permit Center will launch an online application process for certain types of licenses by the end of the year.

The task force was led by Guam Trades Academy Education Director Bert Johnston and University of Guam Assistant Professor of Public Administration John J. Rivera, PhD. Members included Senior Business Advisor and Bank of Guam Women in Business Program Coordinator Denise Mendiola, Naval Facilities Engineering Command Contracting Officer Jenais L.G. Guerrero, and Attorney Patrick Sherman.

The Business License and Permit Center will also be able to receive questions, comments, and concerns via a comment box on-site or via email at [email protected]

Critical information can also be found on the Business License and Permit Center website under Frequently Asked Questions. The website address is  http://dpw.guam.gov/blpc/.

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