Despite new electronic system, most arrivals still use hard copy customs forms

394
Tourists at the Guam airport. Many arriving passengers are still not informed about the electronic QR code. (PNC file photo)

Although the Guam Visitors Bureau’s electronic declaration form system is already operational, most arriving passengers still use the hard copy customs declaration forms.

According to GVB vice president Gerry Perez, this has contributed to delays in the processing of arriving passengers.

He added that many arriving passengers are still not informed about the electronic QR code.

“Of the customs forms usage, hard copies still comprise 86 percent, while EDF/QR code only comprise 14 percent,” Perez said.

Moreover, the customs declaration forms are still only in English. Perez said this will be a major problem when visitor arrivals pick up from the predominantly non-English speaking markets of Japan, Korea, and Taiwan.

Although GVB has already provided translations, Perez said Public Health still needs to procure a vendor for the QR Code in the Japanese, Korean, and Chinese languages.

##