DPHSS Warns of Scam Involving Public Assistance Quest Cards


Guam – The Director of the Department of Public Health and Social Services, James W. Gillan, sends an alert of possible scam on the Electronic Benefit Transfer (EBT) Quest Card for public assistance.
The Food and Nutrition Services (FNS) has sent out a notice of a new EBT scam reported.  The scam report stated that:

“An EBT customer reported that she got a phone call from an unknown number stating it was regarding her FS card. She states it was an automated voice that sounds a lot like the one when you call the EBT Line. The automated voice recording stated that due to a technical error her EBT card had been deactivated. It asked her to answer 4 questions. It asked for the last 4 digits of her SSN and then wanted her EBT card number. She didn’t have her card so didn’t get any further than that. She then called the EBT customer services number and they told her there were no issues with her card.”

Guam Quest cards holders are warned not to release any information to anybody regarding their Quest cards.

Should you have any questions or need additional information, please contact Mrs. Annie Gozum-Soto, Administrator, Bureau of Management Support at (671) 735-7345/44.