DRT to offer limited walk-in services starting Monday; but appointments still serviced

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Department of Revenue and Taxation (PNC file photo)

In line with EO 2021-01, the Guam Department of Revenue and Taxation (DRT) will begin to offer LIMITED walk-in services for a limited number of walk-ins for certain branches at the Barrigada Main Office beginning on Monday, January 25, 2021. Appointments will continue to be serviced as scheduled.

Limited Walk-In Schedule as follows until further notice:
Monday, Tuesday, and Wednesday

*Vehicle Registration Services – NOT Available
8 AM to 9 AM Manamko (Senior Citizens) / Individuals with disabilities / Veterans
9 AM to Noon General Public
Thursday and Friday
*Driver’s Licenses Services – NOT Available
8 AM to 9 AM Manamko (Senior Citizens) / Individuals with disabilities / Veterans
9 AM to Noon General Public

Services operating by Appointment Only until further notice:
1. Passport Office
Customers can expect delays and are encouraged to bring their umbrellas, snacks, and other necessary items needed. To be processed in a timely manner, ensure applications and required documents are filled out and complete.

DRT has implemented the following procedures relating to its services:

= All individuals must remain in their vehicles when they arrive whether for appointments or for walk-in service until they have been notified by DRT personnel that they are clear to enter the DRT building.

= All individuals will be required to sign in at their designated check-in station and must provide the following information as required by Department of Public Health and Social Services’ (DPHSS) guidance: a) Date and time of the visit; b) Name of the individual(s); c) Assigned staff and/or table or workstation; and d) Phone and/or e-mail.

To the extent available, DRT highly encourages that all payments and forms be made and filed online otherwise certain forms and non-cash payments are accepted by mail and drop box.

Meanwhile, DRT has released its tenth set of guidance for its DRT COVID-19 Services Series to update previously issued volumes in accordance with the Governor’s Executive Order No. 2021-01, relative to declaring Pandemic Condition of Readiness 2.

To read the latest DRT Volume 10 – COVID-19 Services Series as of January 24, 2021, click on the PDF below.

2021 DRT COVID-19 Services Series Volume 10 - 2021.01.24 Final PDF

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