The first week of school has proven to be an interesting one as parents and schools are still working through some obstacles with home learning.
Guam Department of Education Superintendent Jon Fernandez has stressed the importance of parental communication during home learning.
“Especially when we’re not able to have our parents come to school … so people who have questions, concerns, want to clarify things, they’re going to have to use phone and e-mail to communicate and it’s important, then, for our schools to also ensure that they’re able to respond accordingly,” Fernandez said.
According to the GDOE superintendent, one of the things GDOE did this school year was to create a hotline at the central office to be able to assist parents who might not be able to get through to the school.
“They might be getting busy signals because other parents are on the line already so we created an extra support here at the central office and we’ve been getting some of those requests and concerns which we then have been able to relay back to our principals and then follow up with the parents within a 24-hour period just to make sure their issues are resolved,” Fernandez said.
GDOE is advising parents of students who are having issues with the online home learning program to contact the schools directly. There is also the central office hotline and e-mail on the GDOE website for assistance.