GDOL announces new unemployment assistance call center


The Guam Department of Labor’s Pandemic Unemployment Assistance Call Center has relocated to the second floor of the Bell Tower Plaza on Marine Corps Drive in Hagåtña.

The Call Center will not be open for in-person assistance.

Once the island is out of Pandemic Condition of Readiness 1, customer service representatives will return to the libraries and PUA operations will open back up at Dededo,
Yona and Agat.

The Department will have use of the libraries throughout the entire duration of the PUA program to handle all those who need in-person assistance.

Customer services representatives continue to reach out to claimants who had appointments prior to Guam reentering PCOR1. If you had an appointment and have not been reached to reschedule, please contact us at 311, option 6.

“My people and the PUA staff will continue to help our applicants with their unemployment
claims beyond the end date of Dec. 31,” said Department of Labor Director David Dell’Isola.

“More than $270 million has already been disbursed to our people with more to come. We
have received our next allotment from the U.S. Department of Labor of $185 million which has been loaded and is ready for distribution. Labor is preparing the next batch that covers cleared claims through July 14. We will continue to batch and get the money to the people throughout PCOR 1.”

(GDOL News Release)