GDOL phone lines down Wednesday as PUA help center moves to new location


The Guam Department of Labor issued a release stating that on Wednesday, August 12, all of the GDOL Pandemic Unemployment Assistance phone lines will be non-operational.

The department says the PUA processing center and call center are officially moving to a new location, and phone lines will be down as they are transferred.

The down numbers also include the direct appointment lines, as well as the Guam Department of Labor “option 6” on the 311 hotline menu.

This will not affect the other options on 311.

For those who are in need of assistance, customer service representatives will be ready to assist walk-in customers as much as space allows from 9 a.m. to 3 p.m at the Yona and Agat public libraries.

First-time applicants and those needing to fix outstanding issues on their claims are welcome. GDOL is reminding the public to remember to bring all relevant documents for the appointments.

The new processing center location will be announced as soon as the setup and details are finalized, and phone lines are up and running.

(News Release from the Guam Department of Labor)