GFD working on E911 system upgrades

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(PNC photo)

Guam – After the administration returned around $3.8 million in the E911 fund, the Guam Fire Department said the next step is to repair the current system.

The current system utilized in the 911 call center is antiquated. As a result, Guam’s E911 system has been unable to record phone conversations that transpire between a caller and an emergency response operator.

According to GFD chief Daniel Stone, the system is “touch and go.”

“We were able to make repairs to the recording system. However, it is still very touch and go. But as of today, we have been able to record conversations coming into the 911 system for the past several weeks,” Stone said.

According to Stone, the enhanced 911 system had the capabilities from the onset but technical issues and the scarcity of parts on the island made repairing the system difficult.

Now that the $3.8 million has been paid back into the E911 fund, upgrading to the next Generation E911 system is one step closer to reality.

“We are still in contract negotiations with a vendor so we have not finalized those negotiations. As far as a firm timeline, I am not able to provide that at the moment. But I am very pleased with the discussions we have been having with our vendor,” Stone said

The new system will modernize and upgrade the current E911 system. It will have call recording and SMS capabilities for the hearing impaired, as well as location identification or GPS tracking, among other features.

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Jolene Toves
Jolene joined the PNC team in 2017, as a producer, co-anchor and investigative reporter covering law enforcement, courts and crimes. Notable coverage includes the Ehlert case, the Mark Torre Jr. trial, the Allan Agababa trial, exclusive pieces on the Life of a Drug Dealer/Addict, and Life behind bars...the story of Honofre Chargualaf and Kevin Cruz. In 2019, she was promoted to Assistant News Director and Lead Anchor. From 2015 to 2017 she served as Public Relations and Promotions Manager, for the Hotel Nikko Guam handling local radio and advertorial promotions, as well as produced and directed tv commercials for the hotel. Prior to this she worked with KUAM for three years as a reporter and segment host. She began her journalism career in 2012, working with Glimpses of Guam contributing to the Guam Business Magazine, R&R magazine, MDM magazine and the Marianas Business Journal.