GMH Continues Crackdown on Delinquent Accounts


Guam – Residents with delinquent accounts at Guam Memorial Hospital Authority (GMHA) must make payments or set up payment arrangements by Nov. 17, as GMHA prepares to refer 17,000 delinquent accounts to outside collection agencies for further collection efforts.

Accounts being referred are from services provided July 2010 and prior, and total $17.5 million. They include self-pay accounts as well as amounts owed
by patients for deductibles or co-pays. Accounts in good standing will not be referred for outside collection efforts.

In addition to in-house collections staff, GMHA contracts two private collection agencies affiliated with national credit bureaus to pursue
further collection efforts. Debts to GMHA may appear on credit reports for up to seven years, and could affect credit card rates, mortgage rates and
other borrowing. Delinquent accounts also are referred to the Guam Department of Revenue and Taxation for garnishment of tax refunds, or may be
referred for legal action.

Patients are reminded of the importance of settling their accounts with the Hospital in a timely manner. Delayed payments mean fewer resources available to provide quality care to future patients. Several payment options exist for those with outstanding balances to GMHA, including:
*       Payment by mail;
*       Credit card payments by phone;
*       Front lobby Cashier, open 8 a.m. to 5 p.m. Monday through Friday;
*       24-hour drive-up payment drop box outside front entrance;
*       24-hour payment drop box inside the front lobby;
*       24-hour Cashier in the Emergency Department;
*       Payment installment plans or payroll deductions (deposit required).

For more information or to arrange payment on your account, please contact the GMHA Business Office at 647-2258/2126/2127/2196. The Telecommunications Device for the Hearing and Speech Impaired number is 649-1801.

Reserved parking is available at the Hospital for those making payments.