GPA announces customer service options under Executive Order 2020-28

601

Cash payments at the Gloria B. Nelson Public Service Building Fadian, Mangilao drive-thru payment windows closed at 12 noon today, Aug. 24, 2020. Closure will continue until further notice but customers may utilize other service options.

Options for account inquiries and contacting GPA:

  1. Trouble Calls/Emergencies/Power Service Interruptions

For all power service interruptions and power emergencies, customers should call GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

  1. GPA Customer Service Call Center Services

Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8:00 a.m. through 5:00 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communications are monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8:00 a.m. through 5:00 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com for residential customers and businessfirst@gpagwa.com for commercial customer.  GPA will prioritize processing of these requests on a case-by-case basis according to needs, resources and within the latest safety guidelines as per the Department of Public Health.

  1. GPA Permits and Inspections

Documents for GPA review and approval must be fully completed and can be deposited into a designated drop box at GPA’s Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen) or via email communication. Those inspections already scheduled for during this shutdown will be handled on a case by case basis.

GPA will prioritize processing of these requests on according to needs and available resources, and will respond to applicants directly.  All plans must be provided with a customer contact name, phone number and/or email address for proper coordination.

  1. Power Bill Payments/Disconnections

The temporary suspension of GPA account disconnections due to non-payment continues.  Every customer’s situation is different. We will work with each customer to examine their past payment performance, ability to pay, consumption patterns, etc.

  1. Payment Drop Boxes (checks only):

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

  1. Mail-in payment(s):

Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

  1. GPA’s Online Services
  • GPA’s online services can help customers monitor their energy consumption and view their power account information details.
  • Review or verify your account information and payment:paygpa.com, or the mobile GPWA app
  • Monitor your household energy consumption:myenergyguam.com. Every customer can take charge and control their energy consumption.

(GPA News Release)

##