The Guam Power Authority has issued a release advising customers to beware of a phone scam involving calls from an off-island phone number demanding payment.
According to the release, GPA has received reports from customers who say they are receiving calls demanding payment over the phone and threatening them with disconnection if they do not pay.
GPA advises the public that GPA employees DO NOT initiate or make phone calls to customers to request for immediate payments over the telephone; nor threaten power service disconnection.
NEVER provide payment or personal information to an unverified caller.
Ratepayers can access their account information and make payments at www.PayGPA.com or the GPWA mobile app.
Phone payments are available via the Pay-By-Phone services at (671) 647-5787.
“Fraudulent telemarketers or scammers understand human nature and prey on our vulnerability, including the pressure to act immediately,” stated GPA General Manager John M. Benavente.
“The public should use every caution when contacted by anyone claiming to work for GPA and requesting payment or that their service will be disconnected if payment is not made immediately,” added Benavente.
“Be very cautious when dealing with unknown callers or persons claiming to represent GPA to collect payment and always report any unusual or unprofessional behavior to the authorities,” Benavente concluded.