GPA employee tests positive for COVID-19; Customer-facing services suspended until Oct 23

Guam Power Authority (PNC file photo)

A Guam Power Authority employee assigned to the customer service lobby at the Julale Shopping Center in Hagåtña tested positive for COVID-19.

According to a release, GPA was notified on Monday, Oct 19 that the individual was experiencing symptoms of illness over the weekend and was tested for COVID-19 later that same day.

GPA’s pandemic response coordinators have determined that the employee last reported for duty on Friday, Oct 16 and was not exhibiting signs of illness or symptoms of COVID-19.

All personnel who were identified as potential close contacts to the positive employee were placed on voluntary home quarantine.

Loading the player...

GPA will work with the Department of Public Health and Social Services (DPHSS) and comply with contact tracing and case investigation.

Today, both the GPWA Julale Customer Service Lobby and the GPWA Fadian Customer Service lobby located at the Gloria B. Nelson building in Mangilao as well as the GPWA Fadian Drive thru Payment Window will be closed for deep cleaning and disinfection. GPA and GWA customer services at the Fadian lobby will resume on Friday, October 23. Customer services at the Julale lobby will resume on Monday, October 26.

“The safety of our customers and our employees is paramount,” said GPA General Manager John Benavente, P.E. “We understand that closing the customer facing services may cause some inconvenience, but we are temporarily suspending these services as part of our mitigation strategy to reduce the risk of exposure to everyone in the lobby. Customers may still conduct GPA business using the contactless services set in place and available to them.”

In March 2020, GPA developed a pandemic coordination team to ensure proper adherence to the latest COVID-19 mitigation strategy and operational guidance DPHSS, the U.S. Centers for Disease and Control Prevention, and the U.S. Environmental Protection Agency.

GPA is reminding the public that cash payments to your account can be processed at the Upper Tumon rive-thru or all Treasurer of Guam locations. Customers are reminded that facemasks must be worn and that proper social distancing must be observed while visiting these locations. If you are feeling ill, you are advised to stay home. Payments can also be made with a debit card or credit card over the phone by calling GPA at 647-5787 or GWA at 647-7800, or online by visiting or