GPA launches 2-way SMS outage information alert system

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The Guam Power Authority has officially launched its Two-Way Mobile SMS Outage
Information System called Power Alerts.

Power Alerts is a mobile short messaging platform GPA will use to keep customers informed of any scheduled or unscheduled outages.

“We are making more investments into energy solutions to be more efficient, save our
customers money and keep the community informed of issues affecting power services,”
John Benavente, P.E., GPA General Manager said, “Power Alerts will help reduce the high
call volume we receive at our dispatch center and ensure customers have immediate access to information of any outage affecting them, 24 hours a day. This will also assist in fast-tracking reported outages, enabling GPA to respond quicker and more efficiently with the necessary resources.”

If your mobile number is connected to any active power account, you are automatically
enrolled in Power Alerts. The text messages will be sent from the toll-free number, 1-855-
252-9998. If you want to confirm or update your mobile number, visit PayGPA.com or
contact customer service at 647-5787.

With GPA Power Alerts, customers are able to:
• Receive information about a scheduled or unscheduled outage.
• Report an outage affecting your home or business.
• Report private account streetlights that are out.

“The rollout of Power Alerts today is significant and exciting, not only because of the
capabilities it offers customers, but because of what it means overall to GPA and to the
community,” Benavente added, “GPA continues to evolve and focus on the needs of our
customers. This ensures we are actively engaging you and meeting those needs by
providing resources and programs to help save on energy costs.”

For more information about GPA Power Alerts visit GuamPowerAuthority.com. To
change your mobile number or update your account information, log-on to PayGPA.com.
For help enrolling with Power Alerts, call 647-5787 or email PowerAlerts@gpagwa.com.

To report an outage, text OUT to GPA Power Alerts at toll free number 1 (855) 252-9998*.
*MSG and data rates may apply. Text QUIT to unsubscribe.

(GPA News Release)

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