GPA Ordered to Clarify Billing Practices

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According a PUC order, first green says “instead of saving money from the reduction of energy use and increase in power efficiency, customers are being billed with higher kilowatts per hour on their energy bills since having the smart meter installed.

Guam – The Guam Power Authority is being questioned by the PUC over its billing practices after a company, first green solutions, filed a complaint and both the Lummus group and the administrative law judge found instances of “discrepancies in the form of overcharges.”

According a PUC order, first green says “instead of saving money from the reduction of energy use and increase in power efficiency, customers are being billed with higher kilowatts per hour on their energy bills since having the smart meter installed.

 

In their complaint filed last April, First Green contends that GPA “has inaccurate and inconsistent billing practices for customers having power factor ratings that exceed the established power factor rate of .85. A power factor is the ratio between power that is produced and used versus power that is produced and not used. The heart of the issue according to First Green Solutions is when GPA switched over to their smart meters, the authority did not effectively utilize First Green’s USES system which is supposed to help companies determine the efficiency of their power production and reduce energy costs as well as other factors that help customers become more energy efficient such as energy efficient appliances. The PUC has since ordered GPA to provide documentation detailing how it arrives at power factor adjustments for its customers as well as how kilowatts per hours were computed under the former analog meters and how they compute it under the new smart meters. GPA has 30 days to submit these documents from the date of the order, which is January 25, 2016.