GPA suspends power account disconnections through May 5th

2071

All GPWA customer lobbies at Fadian, Julale and Upper Tumon, remain temporarily closed for all in-person transactions.

“Many people are concerned about the health and safety of themselves and their loved ones. They do not also have to worry about their essential power services being shut off for non-payment, as GPA has extended the temporary suspension of GPA account disconnections due to non-payment through to May 5,” said GPA General Manager John M. Benavente, P.E.

“Customers who can pay their bills please assist us to get through this difficult financial period. GPA would need to continue to purchase fuel, supplies and pay contractors in order to avoid interruption of services. Please use GPA’s Pay By Phone, mobile app, online payment or drop-box payment options. Cash-paying customers can make payments at local banks, the Treasurer of Guam located in the ITC Building, and the GWA drive-thru payment window service in Upper Tumon,” added Benavente.

Various options for account inquiries and contacting GPA at this time:

1. Trouble Calls/Emergencies/Power Service Interruptions 

For all power service interruptions and power emergencies, customers should all GPA’s 24/7 Trouble Dispatchers at 475-1472/3/4.

2. GPA Customer Service Call Center Services 

Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements. Please contact GPA Customer Service by calling 647-5787, Monday through Friday from 8 a.m. through 5 p.m., via email at customersfirst@gpagwa.com, or by Direct Message (DM) on Facebook.

All customer communication is monitored and GPA will work with all customers on a case-by-case basis regarding their accounts.

To make a GPA payment over the phone, please contact GPA Pay By Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.

3. GPA Permits and Inspections 

Inspections for new power service and installations are temporarily suspended until further notice. Updated information will be provided.

4. Power Bill Payments/Disconnections 

The temporary suspension of GPA account disconnections due to non-payment is extended to May 5.

Customers who are behind on payments will still owe for power service received, but they will not be disconnected at this time.

5. Payment Drop Box (checks only): 

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

6. Cash Payments: 

Cash payments are accepted at:

• The GWA Upper Tumon drive-thru payment window
• Banks (subject to individual bank policies)
• Treasurer of Guam, ITC location

Customers should be aware that hours may be adjusted without notice, in response to the coronavirus pandemic.

7. Mail-in payment(s): 

Send to: P.O. Box 21868, Guam Main Facility, Guam 96921

8. GPA’s Online Services 

GPA’s online services can help customers monitor their energy consumption and view their power account information details.

• Review or verify your account information and payment: paygpa.com, or the mobile GPWA app
• Monitor your household energy consumption: myenergyguam.com. Every customer can take charge and control their energy consumption.

Save energy at home during at this time:

9. Practice Energy Conservation 

• Individual residential power consumption is likely to increase with the temporary closure of schools, public areas, non-essential businesses, and telecommuting.
• April, May and June are the warmer months on Guam. Households typically increase their air conditioning use during these months, causing power consumption and bills to rise.
• Practical energy conservation measures can reduce overall power consumption and prevent
unmanageable power bills.

# # #