GPD chief reacts to survey perception that police are biased

Chief Stephen Ignacio stresses that their main objective is not to go out and arrest people but instead to educate people about the EO and the importance of the health and safety of our island. (PNC file photo)
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Out of 877 residents surveyed, some had a good experience with the Guam Police Department, while others were not so good, leaving GPD acknowledging that residents’ attitudes towards police are mixed.

The pool consisted of an equal number of men and women across Guam’s ethnic demographics.

This accounts for only a fraction of the island’s population, but the GPD Performance Survey has put a spotlight on what some in the community think about the police department.

A first impression is a lasting impression and word of mouth has never traveled through the grapevine like it does now in the digital age where sharing experiences or incidents is as easy as pressing a button.

Taking into account that there are many factors contributing to the community’s perception of GPD, PNC sat down with Chief of Police Stephen Ignacio who shares his reaction to the survey’s findings showing that the majority of those surveyed believe GPD officers are biased.

“I don’t believe those police officers are biased. The police officers and the community need to work together to address this perception of the bias of the police department. We need to take a look at really how social media influences how we think and act,” Ignacio said.

The survey revealed that 53.7 percent believed a person’s ethnicity affects how GPD treats an individual. Across the country, negative interactions between police and community members are highlighted through social media such as the Black Lives Matter movement, and the Hands Up, Don’t Shoot movement in the U.S.

Here on Guam, instances of questionable conduct by officers are likewise shared through social media. But according to Ignacio, what the community is seeing is the darker side of what is perceived as regular police conduct.

“There are thousands if not tens of thousands of interactions daily between the police and the community and so what you get is probably a very small snippet when some are put out on social media compared to the actual day to day activities. There are probably 90 to 95 percent, if not more, interactions of police in the community that’s positive but the negative is influenced by what we read and ingest,” Ignacio said.

GPD says no incidents of officers being biased have been reported in the last year. However, social media posts have resulted in two investigations being launched recently.

The first involves an officer who was caught on camera applying an open palm strike on a cuffed individual. The second involves graphic pictures taken at and shared on social media of a motorcycle fatality in Tiyan.

Ignacio says that when it comes to officers’ questionable conduct or misconduct, GPD will investigate and a physical report doesn’t need to be made.

“If we see things on social media that weren’t reported, we will investigate it because that’s a form of reporting in and of itself,” Ignacio said.


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Jolene joined the PNC team in 2017, as a producer, co-anchor and investigative reporter covering law enforcement, courts and crimes. Notable coverage includes the Ehlert case, the Mark Torre Jr. trial, the Allan Agababa trial, exclusive pieces on the Life of a Drug Dealer/Addict, and Life behind bars...the story of Honofre Chargualaf and Kevin Cruz. In 2019, she was promoted to Assistant News Director and Lead Anchor. From 2015 to 2017 she served as Public Relations and Promotions Manager, for the Hotel Nikko Guam handling local radio and advertorial promotions, as well as produced and directed tv commercials for the hotel. Prior to this she worked with KUAM for three years as a reporter and segment host. She began her journalism career in 2012, working with Glimpses of Guam contributing to the Guam Business Magazine, R&R magazine, MDM magazine and the Marianas Business Journal.