GTA – Service terminations and late fees suspended for 60 days

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GTA has sent a letter to all its customers waiving all late fees and suspending all service terminations for both residential and business customers for the next 60 days.

“In the midst of the COVID-19 pandemic,” states the letter “the health and safety of our employees and customers remain our top priority.”

GTA says it will also have same day repair and next day install should any network events impact services. And they are adjusting their hours of operation “to mitigate the spread of the coronavirus.”

o  Agana Shopping Center: Monday through Saturday 11am – 7pm; Sunday’s 11am – 6pm
o  Andersen AFB: Daily 10 am – 7 pm
o  Call Center: Daily 6 am – 12 am
o  GTA Experience Center, Tamuning: M-F 8 am – 5 pm, Closed Sat-Sun
o  Micronesia Mall: Daily 10 am – 9 pm
o  Navy Exchange: M-Sat 9 am – 8 pm, Sun 9 am – 7 pm
o  Upper Tumon Headquarters: Closed for bill payments.

“We understand the work we do is critical to the people of our island, and we recognize that our infrastructure also plays a vital role in many businesses in Guam,” states the letter.

READ GTA’s letter to its customers in FULL below:

Dear GTA customers,
 
In the midst of the COVID-19 pandemic, the health and safety of our employees and
customers remain our top priority. We understand the work we do is critical to the
people of our island, and we recognize that our infrastructure also plays a vital role in
many businesses in Guam.  
 
A few things we are committed to doing during these trying times: 

·  We are easing any burden for hardships that may occur.  For the next 60 days, there
will be no termination of service to any residential or business customers from their
inability to pay their bills, and we will waive all late fees.
 
·  We will have same day repair and next day install should any network events impact
your services at home and work.  
 
·  We are doing our part to mitigate the spread of the coronavirus. Our stores and call
center will remain open with some schedule adjustments. 
 
o  Agana Shopping Center: Daily 10 am – 8 pm
o  Andersen AFB: Daily 10 am – 7 pm
o  Call Center: Daily 6 am – 12 am
o  GTA Experience Center, Tamuning: M-F 8 am – 5 pm, Closed Sat-Sun
o  Micronesia Mall: Daily 10 am – 9 pm
o  Navy Exchange: M-Sat 9 am – 8 pm, Sun 9 am – 7 pm
o  Upper Tumon Headquarters: Closed for bill payments. 
 
We encourage you to call us at 644-4482, email, or chat with us online at www.gta.net for any support you need.  
 
Families are at the heart of everything we do, and we’re committed to keeping you and
yours safe. We will continue providing our community with updates as we navigate
through this together. Thank you for your continued trust and support in GTA. 
 
Sincerely,
 
Roland Certeza
President and CEO, GTA