Guam 911 dispatch center to be fully staffed

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Medical dispatchers aim to send out responding units to the scene within 30 seconds of a call and units have three to five minutes to be on the scene.

Guam’s 911 dispatch center should be fully staffed by the end of this summer.

Cherika Chargualaf, the Guam Fire Department’s acting spokesperson, told PNC News, that there are four new dispatchers in the midst of on-the-job training and two more beginning the training course, bringing the force’s call center staff up to 25 dispatchers by around August.

Chargualaf says while there’s always room for more, with Guam’s demographics, this is the ideal staffing level.

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“But for Guam itself, 25 is an amazing number to have. I don’t think we’ve ever been at 25 since I’ve been in, since 2003. Calls are answered, ideally within one ring, as long as it’s not a flood of calls for the same incident, it’s usually one ring. And, with the manning, we have right now and the new people coming in and on OJT, we’re more than meeting that,” Chargualaf said.

She added that the 25 dispatchers will be rotated into a three-shift system.

Medical dispatchers aim to send out responding units to the scene within 30 seconds of a call and units have three to five minutes to be on the scene.

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