Guam – The Guam Bankers Association would like to inform the general public about a recent fraudulent phone call and text message scam.
The automated recorded phone message identifies itself as calling from a local bank and informs the recipient that their account is being deactivated. The fraudulent text message contains a phone number to call that requests their 16 digit credit card number.
We urge anyone who receives this call to just hang up and to delete the text message. If you did respond to a questionable phone call, text message or email and provided your personal account information, please immediately contact your bank’s customer service department. Customer service numbers are also listed on the back of credit cards.
The Guam Bankers Association members want consumers to know that they should never respond with their account information to such requests. No legitimate financial institution will ever solicit its customers for personal account information over the phone, via text message or online.
The Association also advises consumers:
* Be wary of unsolicited phone calls requesting account information over the phone or by text or email even if they claim or appear to be on behalf of a bank familiar to you.
* Verify that the phone number that is calling you is indeed your bank’s phone number or that the website is authentic before making any transaction.
* Always type the website URL address yourself, never click on a link which could re-direct you to a fraudulent website.
* If you fall victim to a phishing fraud, act immediately to protect yourself by alerting your financial institution, placing fraud alerts on your credit files and monitoring your account statements closely.
The Guam Bankers Association is a trade organization made up of member local banks, which include: Bank of Guam, Bank of Hawaii, First Hawaiian Bank, Metro Bank, First Commercial Bank, Bank Pacific, ANZ, Citibank and Oceanic Bank.