GVB official issues apology after controversial statement

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(PNC photo)

Guam – The Guam Visitors Bureau and Adelup had to do damage control following a controversial statement posted by GVB Vice President Bobby Alvarez via social media.


“Many, many people here on Guam really miss the old Continental Air Micronesia. We’ve since downgraded to United Airlines. I think UA needs some competition and a lesson in customer appreciation and customer service! UA has been nothing short of a complete disappointment since its inception on Guam,” Alvarez posted.

GVB immediately issued a response. President and CEO Pilar Laguana said, “Our team has been made aware of a comment that our vice president made on his personal social media account about United. His comment does not represent in any way, shape, or form the views of the Guam Visitors Bureau. He has been counseled on this matter, and he has expressed regret. ”

Laguana added, “Our Vice President is aware of the many contributions United has made as Guam’s hometown carrier and as a major employer in our private sector. They also provide 40 percent of total airline seats to our island. At the Guam Visitors Bureau, we have some important and exciting projects ahead of us, and we look forward to working with United so that together, we can continue to improve our visitor experience and tourism industry.”

Acting Governor Josh Tenorio also issued a statement, “Our administration values the partnership we have with United Airlines. They are one of our island’s largest and most important employers, and we look forward to expanding business opportunities with them. We appreciate Mr. Alvarez’s apology to the airline.”

Alvarez also posted a statement on social media, to once again take to social media with a statement of his own.

“I sincerely apologize about a post I made regarding United on my personal social media account. I made it in haste, and it was in reaction to an experience some family members recently had. It was a bad judgment call on my part, and I’m owning up to it. What I said earlier doesn’t represent the tourism industry as a whole, nor does it represent the contributions by United to our tourism industry.”

Alvarez added, “United has been a great and longtime partner and should be recognized for the amount of support they have given to our island over the years. I apologize again to United and look forward to working with them to improve our visitor experience.”