GVB working to digitize incoming traveler experience

Guam Visitors Bureau (PNC graphic by Ricky De Guzman)

While tourism is at a complete standstill on the island, the Guam Visitors Bureau says it’s doing work behind the scenes to help ease us back into an arrivals season.

Tourism on Guam left thousands unemployed when it came to a screeching halt in the face of COVID-19.

Although the island was well on its way to welcoming tourists back in July and early August, the spike in cases and hospitalizations torpedoed any potential visitors.

GVB says to get the industry back on track, it’s trying to make Guam the “safest destination” for visitors and working to digitize the incoming traveler experience…

Nico Fujikawa, GVB’s director of tourism research, said: “There’s the health declaration form, the Guam customs declaration form, a couple of other forms for quarantining purposes. And if there’s a way for us to allow visitors to not have to fill anything out [on physical paper] and not hold pens that other people hand to them, it just makes us all the better for it right.”

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He added: “If Guam keeps pushing towards this touchless experience, it really becomes a selling point for visitors. And that’s going to be key in the next 2-3 years because we have to regain confidence in our travel experience.”

GVB says it plans to roll out the digitized visitor arrival forms by Thanksgiving or at most, by Christmas.