GWA and GPA Online Payment System May Go Offline By the End of the March

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Data Management Resources, the company that was originally contracted to run both utilities online service, told GPA that they would no longer be able to provide service.

 

Guam – Guam – Well ratepayers could potentially suffer a major inconvenience as both utilities online payment services could be going offline for as long as 2 months.

 

Data Management Resources, the company that was originally contracted to run both utilities online service, told GPA that they would no longer be able to provide service. This has caused a bit of scrambling within the utility as management is trying to award a bid to keep the online payment service on. At a CCU meeting in January, GPA stated that DMR originally wanted to terminate services by January 31, but agreed to stay on until April 1, to give GPA and GWA time to procure a new contract. Earlier this week, GWA sent out a release stating that the online service for the water company would cease on April 1 until further notice. GPA is still working on a solution, however CCU commissioner Simon Sanchez says that the CCU does not expect the service to be down for long. According to CCU documents, the contract for the RFP for the new company is 1-million dollars a year. This may fall under the amount needed to receive CCU and PUC approval; therefore, GPA may be able to procure the contract in house, which would expedite the process.