Lotte Executive Lounge shut down after customer finds roaches in coffee pot, water dispenser


Guam – An invasive cockroach infestation has led to the immediate closure of the executive lounge at the Lotte Hotel in Tumon and it was all thanks to a customer filing a complaint with the Department of Public Health and Social Services Division of Environmental Health.

Public Health inspected the Lotte Executive Lounge following a complaint from a customer who found cockroaches inside a coffee machine, at the egg station and inside the water dispenser.

The customer also told inspectors that cockroaches were found throughout the establishment, including the warewashing area, stainless steel racks, storing glasses and in the dry storage area.

Sure enough, inspectors did find evidence of an active roach infestation. In fact, a recent pest control report noted that there was heavy German roach activity going on inside the lounge.

While the Lotte executive lounge only received 16 demerit points and a B rating–enough to keep them open–the heavy presence of live and dead roaches was enough of a health hazard to force a shut down.

Lotte’s contracted pest control service provider will now have to submit a daily report to Public Health documenting all the methods they are using, in painstaking detail, to eradicate the pests, as well as all efforts to sanitize the lounge.

The Lotte lounge will not be able to reopen until they are deemed pest free for at least three consecutive days.