Manila – The Medical City (TMC) has been re-accredited by the Joint Commission International, the world’s most prestigious accrediting body for health care organizations, garnering perfect scores in critical standards on Patient and Family Rights, Patient and Family Education, Quality Improvement and Patient Safety, Government and Leadership Direction and Management of Communication and Information.
TMC is the owner and operator of the Guam Regional Medical City, scheduled to open in 2014.
This is TMC’s 3rd accreditation by JCI. TMC was first accredited in 2006 and again in 2009.
“It is with great pleasure that I inform you of the decision to grant ACCREDITATION to The Medical City in achieving this recognition of your commitment to provide quality care on an ongoing basis,” said Ann K. Jacobson, JCI Executive Director for International Accreditation, in her letter addressed to TMC President and CEO Dr. Alfredo R.A. Bengzon.
“The citizens of Philippines should be proud that The Medical City is focusing on this most challenging goal – to continuously raise quality to higher levels,” Jacobson said.
The team of surveyors, composed of team leader Andrew Fallat, JCI Administrator Surveyor; David Loose, JCI nurse surveyor; Dr. Enrico Baldantoni, JCI physician Surveyor and Dr. Azhar Ali, JCI preceptee physician surveyor, visited TMC on November 12 to 16, 2012.
Last November’s on-site evaluation covered 320 JCI standards and over 1,200 measurable elements were examined.
In his message to the TMC community, Fallat cited TMC for having a solid reputation as a health institution.
[TMC Secures its Third JCI Accreditation. From left: Dr. Azhar Ali, JCI Preceptee Physician Surveyor; Dr. Enrico Baldantoni, JCI Physician Surveyor; David Loose, JCI Nurse Surveyor; Andrew Fallat, team leader and JCI Administrator Surveyor; Dr. Augusto P. Sarmiento, TMC Chairman of the Board; Dr. Alfredo R.A. Bengzon, TMC President & CEO; Dr. Eugenio Jose F. Ramos, SVP for Medical Services Group; Margaret A. Bengzon, Strategic Services Group Head; Benita J. Macalagay, SVP for Finance and Administrative Group and Cristela A. Villareal, VP for Nursing Services Division].
“We knew that this is an organization that has been accredited for six years, we knew you had a solid reputation and we have observed why and how you received that reputation. It’s because it’s an excellent organization led by brave people who chose to go beyond the standards of the immediate community and stand forth, with hospitals around the world to accomplish higher and higher goals and in fact, goals that cannot be accomplished because the goal constantly improves,” said Fallat.“This hospital deserves a continuation of its accreditation,” Fallat added.
Dr. Bengzon, for his part, acknowledged the JCI’s noble task as the most prestigious international healthcare accreditation body that sets and monitors standards for healthcare organizations internationally.
“The document reviews, tracer activities, facility and mini tours, focused discussions, daily briefings and variety of meetings have helped us discover how we can bring to higher level the goodness and giftedness that lie in each one of us here at The Medical City,” he said.
“They have revealed us to ourselves in the process and this exercise has led us to a more profound understanding of ourselves and of The Medical City, in these times, in this century, as citizens and institution of the Philippines invited to assume a leadership role,” he added.
With the JCI gold seal, each person who comes to TMC is assured of receiving healthcare services that are at par with the best hospitals in the world.
Dr. Bengzon said the recent reaccreditation survey visit was even more rigorous than the initial survey but TMC was prepared for it.
“The JCI standards have become our way of life here at The Medical City and we look forward to bringing this world-class standard of excellence to the Guam Regional Medical City,” he said.
TMC is a tertiary care hospital with over forty years experience in hospital operation and administration. Its world-class health care complex serves some 40,000 in-patients and 400,000 out-patients annually. TMC has a medical staff of over 1,000 physicians who are established experts in their various fields of specialization. This core of professionals is complemented by a 2,200-strong human resource complement, engaged in allied medical, administrative and support services.
At the heart of TMC’s service philosophy are new paradigms of hospital care addressing the entire continuum of health needs, and the patient as an equal, informed and empowered partner in the pursuit and preservation of health.