NetCare announces changes to operations and coverage for its members


NetCare Life & Health Insurance Company has announced that its customer service center located at the Julale Center remains closed until further notice.

However, customers and providers requiring assistance such as eligibility verification, enrollment status, billing, off-island referrals, etc. may still contact the company’s customer service line at 472-3610.

NetCare’s customer service representatives are currently assigned to work “at home” during this public health emergency period and are able to assist clients and providers.

NetCare will waive all member out of pocket costs such as co-payments, deductibles and co-insurance for the testing and treatment of COVID-19 based on meeting the CDC established criteria.

NetCare has activated a 24/7 helpline in partnership with Optum for members to call for questions and information pertaining to the COVID-19 virus. Members can call 1(866)342-6892.

NetCare will also provide coverage for TeleHealth Services provided by participating providers in order to avoid having patients visit a medical clinic unnecessarily.

NetCare has also authorized the approval of early refills of prescription drugs at participating retail pharmacies as well as mail order.

Members can also fill their new prescriptions with a 90-day supply at retail pharmacies on island as well as mail order. Applicable co-payments will apply.
“NetCare with 11,000 covered members under its fully insured and self-insured programs are fully committed to its members’ health, well-being and peace of mind during this stressful and overwhelming period,” said Jerry Crisostomo, plan administrator.

(NetCare press release)