New 10-digit dialing procedure for Guam now in effect

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The new 10-digit dialing procedure for Guam is now in effect.

The Federal Communications Commission has designated 988 as the service number for the National Suicide Prevention Lifeline effective July 16, 2022.

As a result, starting October 24, 2021, all local phone calls on Guam must include the 671-area code.

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When it comes to suicide prevention and mental health aid, every second matters. Right now, if a loved one wanted to take the courageous step to ask for help, they would have to dial 1-800-273-8255 to reach the National Suicide Prevention Lifeline. A number too long to remember in times of crisis. Beginning July of next year, when you have an urgent mental health need, you’ll call just 3 digits – “988″; similar to “911” for police, fire, or rescue emergencies.

To make this possible, all area codes within the United States that have phone numbers beginning with “988” will now require the area code to be dialed first, followed by the local telephone number (for example: 671-988-XXXX). This prevents calls to the National Suicide Lifeline from being automatically triggered and placed. Guam is amongst 82 area codes that need to make this local call transition. By October 24, 2021, all phone numbers will remain the same, but “671” will need to be entered in the beginning

In a joint effort, all Guam’s service providers have supplied constant reminders through in-store flyers, social medial content, company websites, and advertisements since June 2021. By October 24, 2021, calls dialed in Guam without the “671” prefix will receive an error message prompting the caller to try again.

Some helpful tips to navigate through this change:

Go through your contact list and add “671” in the beginning of all local phone numbers.
Reprogram all numbers on life safety systems or medical monitoring devices, PBXs, fax machines, internet dial-up numbers, fire or burglar alarms and security systems or gates.
For business customers: Be sure to check websites, personal and business stationery, advertising materials, personal and business checks for contact information and other such items to ensure the area code is included.

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