A next-generation 911 system is on the horizon for emergency dispatchers on Guam.
Guam Fire Department Chief Daniel Stone told PNC News that they’re expecting to sign a contract with the vendor in mid-March.
The whole implementation process should take nine to 12 months once the government signs off on the contract.
Stone is hoping to have the system fully online by the end of this year, or early next year.
The fire chief says the most crucial part of the technology for him is the GPS tracking system.
“This enables the dispatcher that once a call is placed to 911, that information will immediately pop up onto their display. And then they will be able to, as they’re obtaining the information from the caller, simultaneously they’ll be able to dispatch the units. And the great thing about that is the GPS location puts them in precise locations versus … you know, just past the coconut tree on the left,” Stone said.
Among other Next-Gen features are a Text-to-911 system that will particularly help those who are hearing impaired or in precarious situations
The fire chief says the technology will put Guam on par with large jurisdictions in the U.S.