Next generation 911 system vendor meets with Guam stakeholders

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Officials of Tyto Athene, LLC meets with Governor Lou Leon Guerrero, Lt. Governor Josh Tenorio, Guam Fire Department and the Emergency Medical Dispatchers, October 21, 2021 at Government Office Conference Room. (GFD photo)

Tyto Athene, LLC, Guam’s vendor for the Next Generation-911 contract, recently completed a two-week visit to Guam meeting with the Guam Fire Department (GFD), various government entities, GFD’s Emergency Medical Dispatchers, and GPD’s Law Enforcement Dispatchers.

Closing out their visit on Thursday, October 21, 2021, the vendor met with Governor Lou Leon Guerrero, Lieutenant Governor Josh Tenorio, GFD, and Emergency Medical Dispatchers.

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The meeting included Tyto Athene’s Todd Wilson and Kahele Nakaahiki, joined by subcontractor Mike Sturgeon of Caliber Public Safety. This was just one of many demonstration sessions highlighting aspects of the anticipated system.

Additionally, the vendor held working group sessions to ensure that the uniqueness of Guam’s emergency response structures is captured in the system’s programs and functions.

“As the Guam Fire Department’s 911 Communications Center and its Emergency Medical Dispatchers move towards this updated technology of Next Generation 911, we are grateful to Tyto Athene, LLC for recognizing the distinct needs and wants of the end-users,” said Fire Chief Daniel C. Stone. “We are assured that this will be one of many trips they will make to our island, to ensure the system operates at a level that GFD is prepared to sustain and a level that the people of Guam deserve.”

“We are excited to work with Tyto Athene, LLC and our telecommunications providers to enhance our systems and provide capabilities we’ve never had before, including Text to 911 and landline and mobile GPS tracking,” said Governor Lou Leon Guerrero. “Again, we remain committed to ensuring the proper systems are in place to decrease overall emergency response times and aid our first responders with fully executing their life-saving mission.”

“Governor Lou and I continue to promote efficiency and effectiveness in government operations, and this system is a prime example of that,” said Lt. Governor Tenorio. “With this new system, we also look forward to the Computer-Aided Dispatch (CAD) program that will assist dispatchers with recommendations for the jurisdiction of emergency response units. Additionally, the CAD program provides digital record-keeping for all alarms, enabling GFD to track all responses with date and times accurately and to pull reports within minutes as needed.”

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