All GPWA Customer Service lobbies at Gloria B. Nelson Public Service Building in Fadian, Mangilao, Hagåtña Satellite Office in Julale Shopping Center, and GPWA Offices in Upper Tumon, are open for all in-person transactions.
“Many people are concerned about the health and safety of themselves and their loved ones. They do not also have to worry about their essential utility services being shut off for non-payment, as GPWA has extended the temporary suspension of account disconnections due to non-payment through to June 30, 2020,” said GPA General Manager John M. Benavente, P.E.
GWA General Manager Miguel Bordallo added, “Customers experiencing personal financial hardship and are unable to pay their utility bill(s) in full are requested to please contact GPA/GWA Customer Services to enter into a payment plan.”
“We aim to provide uninterrupted service for all ratepayers; disconnection for non-payment is a last resort. Please use GPA/GWA’s Pay by Phone, mobile app, online payment or drop-box payment options. Cash-paying customers can make payments at local banks (subject to individual bank policies), all Treasurer of Guam satellite locations and the GPWA drive-thru payment window service in Upper Tumon or the Gloria B. Nelson Public Service Building in Fadian, Mangilao,” said Benavente.