What is it like on the frontline manning the COVID-19 medical hotline? Nurse Babara Mafnas gave K57’s Patti Arroyo some insight on how her team assists the island community during the pandemic and her experiences with the COVID-19 medical hotline.
Through the medical hotline, Mafnas does as much as she can to assist those with concerns about COVID-19. She does say that it can be challenging to come up with a diagnosis when nurses and physicians cannot see the person’s symptoms physically.
However, that does not deter her or her fellow frontliners to do what is necessary to accommodate those truly in need of their services.
“We’re looking more for those people who are having fever, having shortness of breath, those who have been in close contact with a positive or a traveler, those who have chest tightness, diarrhea, they’ve lost their taste, they’ve lost their smell. There are certain things and certain questions we ask for,” Mafnas said.
Mafnas says that for the most part, people who have called the hotline have been following the COVID-19 safety precautions.
But when they do get those that are a cause for concern, they get to immediately act as they have a direct line to the chargers in the hospital and are able to send them to the person’s address.
She said that is one of the biggest benefits they and the island community have with the direct hotline.