The Guam Department of Labor has announced that its processing center will begin
accepting claims by phone for the Pandemic Unemployment Assistance and Federal Pandemic Unemployment Compensation programs starting TODAY, June 8.
Phone applications will be during the weekdays from 9 a.m. to 3 p.m. Claimants must have an email address to register for PUA and must also be able to upload and email documents.
To apply for PUA and FPUC by phone beginning June 8, call (671) 735-0518 through 0526.
GDOL continues to train its team of customer service representatives and prepare its processing center to open for appointments only. Due to the high volume of calls and inquiries, Guam Department of Labor asks for the public’s continued patience and understanding.
Filing a claim takes a minimum of 45 minutes and the average time to assist a claimant with issues is a minimum of 20 minutes. More announcements are forthcoming.
“We would like the public to be prepared for the lengthy application process,” said Labor Director David Dell’Isola. “The PUA processing center will help applicants over the phone, but understand that each application can take almost an hour. Customer service representatives will be helping people file claims as quickly as possible, and will continue to answer calls as soon as they finish with their customers.
Please be patient, and remember you can utilize our other forms of communication to reach out to us.”
For more information, call 311 or (671) 735-0527 through 0532. Follow GDOL on social media for updates on facebook (@guamdol) and instagram (@dolguam).