Pizza restaurant insider theft uncovered

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A court complaint charges one of three Pizza Hut assistant managers, namely Victoria Jesmarina Meno Santiago, as being responsible for the deletions.

The jig was up when $5,700 went missing from a local eatery in just five days.

The loss was reported at Hagatna Pizza Hut, where further investigation and an audit revealed that from Jan. 22 to Jan. 25, 2019, numerous orders were deleted and changed to a .75 cent sauce.

A court complaint charges one of three Pizza Hut assistant managers, namely Victoria Jesmarina Meno Santiago, as being responsible for the deletions.

Court documents state: “The three assistant managers, to include Santiago, were asked why there were so many ticket change and orders that were deleted. They responded that ‘customers changed their minds and wanted the sauce only.’ When asked if they knew the proper procedure for canceling an order, they stated that they knew they were required to fill out a form and give a brief synopsis as to why the order was canceled.”

Pizza Hut suspended the assistant managers for seven days reporting that during that period, sales went up 100 percent.

An extensive audit was completed, revealing that over $50,000 in total orders were deleted and changed by the three employees.

While the audit showed that 343 ticket changes and orders of deletion transactions totaling $15,850.64 in four months were generated by Santiago, she only fessed up to generating four or five tickets for about $441.00.

She has been charged with one count of aggregated theft of property held in trust, as a second-degree felony.

She was booked and confined.

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Jolene Toves
Jolene joined the PNC team in 2017, as a producer, co-anchor and investigative reporter covering law enforcement, courts and crimes. Notable coverage includes the Ehlert case, the Mark Torre Jr. trial, the Allan Agababa trial, exclusive pieces on the Life of a Drug Dealer/Addict, and Life behind bars...the story of Honofre Chargualaf and Kevin Cruz. In 2019, she was promoted to Assistant News Director and Lead Anchor. From 2015 to 2017 she served as Public Relations and Promotions Manager, for the Hotel Nikko Guam handling local radio and advertorial promotions, as well as produced and directed tv commercials for the hotel. Prior to this she worked with KUAM for three years as a reporter and segment host. She began her journalism career in 2012, working with Glimpses of Guam contributing to the Guam Business Magazine, R&R magazine, MDM magazine and the Marianas Business Journal.