Power and water disconnections will resume July 1

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The Guam Power Authority and the Guam Waterworks Authority have announced that power and water disconnections for those behind on their bills will resume on July 1.

A joint news release from both agencies urges customers who are experiencing financial hardships to make payment arrangements by June 30 in order to ensure no interruption in their utility services.

Since the onset of the COVID-19 pandemic crisis in mid-March, GPA and GWA have suspended utility disconnections for nonpayment. That policy expires on June 30.

“If you are experiencing financial hardship, we urge you to work with GPA or GWA now, to make payment arrangements to maintain continuity of your utility services,” stated GWA General Manager Miguel Bordallo in the release.

GPA General Manager John M. Benavente adds that both utilities will work with their “residential and business customers, on a case-by-case basis, to arrange up to a 12-month payment plan, after evaluating their ability to remain current with future bills and pay outstanding amounts owed.”

“Our utilities have always worked closely with our residential and business customers regarding any issues about their services or paying their utility bills. This was the case before the pandemic, and it will remain our approach moving forward,” said Benavente.

All penalties and late fees, including interest are waived for all residential and commercial customers entering into arranged payment plans.

Disconnection for non-payment is a last resort.

GPA and GWA customers are encouraged to use each utility’s Pay by Phone, mobile app, online payment, or drop-box payment options.

Cash-paying customers can make payments at local banks (subject to individual bank policies), all Treasurer of Guam locations, and the GPWA drive-thru payment window services in Upper Tumon or the Gloria B. Nelson Public Service Building in Fadian, Mangilao.

READ the joint release from GPA-GWA in FULL below:

GPA/GWA ACCOUNT DISCONNECTIONS TO RESUME JULY 1, 2020

Customers experiencing financial hardship are urged to make payment arrangements to maintain continuity of your utility service by June 30, 2020

Since the onset of the COVID-19 pandemic crisis in mid-March, the Guam Power Authority and Guam Waterworks Authority implemented special policies that suspended utility disconnections for nonpayment through June 30, 2020, and allowed time for customers to receive assistance from federal and
local economic relief programs. 

The Guam Power Authority and Guam Waterworks Authority announced today that disconnections for non-payment of power and water utility bills will resume on July 1, 2020. 

“If you are experiencing financial hardship, we urge you to work with GPA or GWA now, to make payment arrangements to maintain continuity of your utility services,” stated GWA General Manager Miguel Bordallo, PE. 

“In this unprecedented time, GPA and GWA are responding to the needs of our customers. We will work with our residential and business customers, on a case-by-case basis, to arrange up to a twelve (12) month payment plan, after evaluating their ability to remain current with future bills and pay outstanding
amounts owed,” added GPA General Manager John M. Benavente, PE. 

“Our utilities have always worked closely with our residential and business customers regarding any issues about their services or paying their utility bills. This was the case before the pandemic, and it will remain
our approach moving forward,” concluded Benavente. 

All penalties and late fees, including interest are waived for all residential and commercial customers entering into arranged payment plans. Disconnection for non-payment is a last resort. 

GPA and GWA customers are encouraged to use each utility’s Pay by Phone, mobile app, online payment or drop-box payment options. 

Cash-paying customers can make payments at local banks (subject to
individual bank policies), all Treasurer of Guam locations and the GPWA drive-thru payment window services in Upper Tumon or the Gloria B. Nelson Public Service Building in Fadian, Mangilao. 

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