Resident gets email asking payment for quarantine food and accomodation

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A resident received an email notice from United Airlines informing his family that they would have to cover the cost of food and accommodations during quarantine.

A vast majority of island residents are struggling financially, taking a hard hit in the pocketbooks as a result of the COVID-19 pandemic.

The same could be said for returning Guam residents, one of whom got quite a scare when an email was received saying they would have to fork out money to pay for the mandatory 14-day quarantine.

Dave Sykes contacted PNC News when he received an email notice from United Airlines informing his family that they would have to cover the cost of food and accommodations during quarantine.

Sykes’ wife returned to Guam from Japan on May 5. His daughter returns today.

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The United Airlines email read, ” Effective March 31, 2020, the Government of Guam requires passengers to undergo a 14-day quarantine at a government-designated facility upon arrival. All travelers are responsible for the cost of food and accommodations during their time in quarantine.”

But it appears that this email was a bit of misinformation and only applies to certain travelers.

PNC reached out to the Governor’s Press Secretary, Krystal Paco-San Augustin, who said: “Returning residents don’t have to pay any costs associated with quarantine, for all others the expense is on the passenger and/or airline.”

Hearing this was a breath of fresh air for the Sykes family.

Sykes told PNC that so far all is well, and no one has asked his wife to pay for her quarantine.

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Jolene Toves
Jolene joined the PNC team in 2017, as a producer, co-anchor and investigative reporter covering law enforcement, courts and crimes. Notable coverage includes the Ehlert case, the Mark Torre Jr. trial, the Allan Agababa trial, exclusive pieces on the Life of a Drug Dealer/Addict, and Life behind bars...the story of Honofre Chargualaf and Kevin Cruz. In 2019, she was promoted to Assistant News Director and Lead Anchor. From 2015 to 2017 she served as Public Relations and Promotions Manager, for the Hotel Nikko Guam handling local radio and advertorial promotions, as well as produced and directed tv commercials for the hotel. Prior to this she worked with KUAM for three years as a reporter and segment host. She began her journalism career in 2012, working with Glimpses of Guam contributing to the Guam Business Magazine, R&R magazine, MDM magazine and the Marianas Business Journal.