Guam – Seniors in the GCC Career & Technical Education Lodging Management Program at Simon Sanchez High School will graduate this Saturday, June 7, already credentialed and ready for the workforce.
All 22 Sanchez LMP seniors have earned their WorkKeys Skills Assessment National Career Readiness Certificates (either Bronze, Silver, or Gold levels), and all of them have earned the American Hotel & Lodging Educational Institute’s LMP and HTMP certificates of completion.
Additionally, 13 of the 22 seniors have earned their Certified Guest Service Professional (CGSP®) designation, according to their instructor, Eric Chong, who is himself an industry credentialed GCC Tourism & Hospitality professor.
“Today’s successful hospitality employee must have effective guest service skills in today’s competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty,” said Chong. “These students have proven that they are ready and able to do that.”
[After receiving their National Career Readiness Certificates and American Hotel & Lodging Educational Institute’s LMP-HTMP certificates, SSHS graduating seniors in GCC’s CTE Lodging Management Program pose for a picture with GCC officials: Seated (L-R): Fatima Baltazar, Sharmaine Nivera, Gracia Rebujio; 1st row (L-R): Micangelica Zapanta, Kryshel Barcena, Crissy Hoya, Shanalynn Ragadio, Samantha Placides; 2nd row (L-R): Victor Rodgers, GCC Assistant Director, Continuing Ed. & Workforce Development, Paula Florida, Mrna Sy, Eliza Casimbon, Antonette Carlos, Tyler Flores, Nicole Ibardolasa, Angelica Dela Cruz, Sophia Madlambayan, Daisy Basa, Mark Ocampo, Dr. Juan Flores, GCC Dean; 3rd row (L-R): Mariel Villaluz, Hope Amuan, Therese Martinez; (Not pictured: Shania Pere)]
The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences, according to Chong. “Recognized worldwide, the CGSP® designation is the highest acknowledgment of awarding-winning guest service for employees in the lodging industry,” he said.
Chong noted that this is his most credentialed LMP class ever. “Fifteen of them were in the first Teen Community Emergency Response Team training sponsored by Guam Homeland Security and seven of them also earned their American Red Cross Basic Water Rescue certification,” he added.
The LMP graduating seniors’ accomplishments were recognized during a ceremony on May 30 at Simon Sanchez High School. All received their respective certificates, and the seniors who earned their CGSP® were presented with the CGSP® gold lapel pin, to be worn on their uniform in recognition of their knowledge and skills in the guest services profession.
CONGRATULATIONS to the following Simon Sanchez LMP seniors that have earned their valuable CGSP® credential:
Hope Amuan, CGSP®
Fatima Baltaza, CGSP®
Kryshel Barcena, CGSP®
Eliza Casimbon, CGSP®
Tylerkae Flores, CGSP®
Crissy Hoya, CGSP®
Sophia Madlambayan, CGSP®
Sharmaine Nivera, CGSP®
Mark Ocampo, CGSP®
Shaniacole Pere, CGSP®
Gracia Rebujio, CGSP®
Mariel Villaluz, CGSP®
Micangelica Zapanta, CGSP®
Learn more about the CGSP® credential at: https://ahlei.org/CGSP/#sthash.RD8vys0s.dpuf