TakeCare adjusts its hours for PCOR1

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(PNC file photo)

TakeCare Insurance Company, Inc. is considered an essential business under the pandemic declaration and is providing its updated business operating hours to our members and providers effective August 21, 2020. The change in operational hours is to better serve our members and providers, while being proactive with the current state of preparedness for COVID-19 and continues to ensure and prioritize the highest level of safety for our customers, providers and staff.

For Members

· TakeCare’s member service staff is available to assist by phone or email, Monday-Friday, 8am-5pm ChST.

· Limited in-office visits are available strictly BY APPOINTMENT ONLY, Monday to Friday, 9:00am to 12:00 noon, beginning Monday August 24. ALL Visitors must first report to the Wellness Center to be screened prior to their appointment time. Mask and temperature check required, no exceptions.

· For appointment scheduling, urgent eligibility or coverage inquiries, call (671) 647-3526 or email at customerservice@takecareasia.com

· For notification of emergency service, in-patient services or admission notification, medical referral or prior authorization inquiries or requests, please call TakeCare Medical Referral Services at (671) 300-5995 or via email tc.mrs@takecareasia.com

For Providers

· Most provider relations and claim staff are working remotely to provide continued services during this period, Monday-Friday, 8am-5pm ChST.

· Limited in-office visits are available strictly BY APPOINTMENT ONLY on Fridays, 9:00am to 12:00 noon, beginning Friday August 21. ALL Visitors must first report to the Wellness Center to be screened prior to their appointment time. Mask and temperature check required, no exceptions.

· Please call (671) 487-7139 and (671) 686-3678 or email tc.provider@takecareasia.com and claims_team@takecareasia.com to schedule an appointment or see Provider Relations/Claims Sections below for alternate ways to submit claims or to contact our contracting or claims team.

· For prior authorization inquiries or requests, please call TakeCare Medical Referral Services at (671) 300-5995 or via email tc.mrs@takecareasia.com

All premium payments are encouraged to be done through the Online Bill Pay Portal (pay.takecareasia.net ) or TakeCare Website Payment Portal (https://pay.takecareasia.net/general_payment_page). For any inquiries, please contact your Account Executive and/or our Membership Accounting Services (“MAS”) team at MAS@takecareasia.com

A dropbox is available on the first floor at Customer Service at the Baltej Pavilion in Tamuning for document submission/payment drop off. Please place these materials in a sealed envelope with your name/contact no/email so we can confirm receipt.

For the most up-to-date information, visit our website: https://www.takecareasia.com; download our mobile app, or visit our Facebook page, https://www.facebook.com/TakeCareInsurance.

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