The Medical City in Manila continues to accept Guam patients

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The Medical City, the parent company of the Guam Regional Medical City, is continuing to accept patients from Guam even as other Philippine hospitals have shut their doors.

In a March 13 letter from its international relations department, The Medical City (TMC) announced that it continues to accept international patients, especially those who have already been scheduled ahead of time, and needing emergent intervention from countries that have not been identified as “high risk.”

The TMC announcement comes as Philippine President Rodrigo Duterte declared earlier this week a lockdown of Metro Manila due to the increase in coronavirus cases in that country.

“We assure you that strict precautionary measures are being implemented in line with international protocol to contain the virus. Relative to this, we have also streamlined the international patient journey to ensure that patients and their companions are safe in every touchpoint while in the hospital,” TMC stated.

These include:

• One-way entry and exit in the hospital;
• Proactive screening of symptoms associated with CoViD-19;
• Dedicated Operating Room Units
• Dedicated International Patient Nursing Unit; and
• Dedicated staff and support team to international patients.

“While we do not consider patients from non-hotspot countries flying in Manila CoViD-19
suspects when they arrive and are asymptomatic, we still formally evaluate them for an infection (not necessarily CoViD-19) when they come to TMC with symptoms as part of the measures given that they flew and mixed with other people who might come from anywhere during their flight to the Philippines,” TMC assured.

TMC also announced that its international patient management system shall provide assistance to assist with discharge and flight to patients’ home countries in the coming weeks.

The hospital lists the following who may be contacted for assistance:

  • Gabriel Del Mundo, Manager – International Relations (gsdelmundo@themedicalcity.com);
  • Donny Dela Cruz, Manager – International Patient Services (gbdelacruz@themedicalcity.com); and
  • Raquel Ramos, Manager – Referral Office for Pacific Islands (raramos@themedicalcity.com).

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