United & Continental Travel Options for Passangers Affected by Japan Quake & Tsunami


Guam – United Continental Holdings, Inc. (NYSE: UAL) today announced travel options for United and Continental customers whose flight plans may be affected by the earthquake in Japan.

Conditions at local airports are expected to lead to the delay or cancellation of certain flights to and from Japan, including at the carriers’ hub at Narita International Airport. Other cities throughout Japan may also be affected.

United and Continental are closely monitoring conditions in Japan and across the Pacific. The airlines have customer service activities and operations planning underway, and will provide updates at united.com and continental.com. In addition, the company is looking after the needs of its employees in the region.

Customers scheduled to travel to the region are encouraged to check their flight status on their respective company’s websites. Additional information about potential flight delays, cancellations and gate changes is available at United’s EasyUpdate service or Continental’s TripAlert service, which provide customers notifications via phone, text or e-mail.

Change Flights for No Fee at united.com or continental.com

Customers scheduled on flights to, from or through the impacted areas through March 15, 2011, may reschedule their itinerary with a one-time date or time change, and the change fees will be waived. If a flight has been canceled, a refund in the original form of payment may be requested. Complete details and eligible travel dates are available at united.com and continental.com.

Customers should continue to manage their reservations on the respective company’s website from which their ticket was purchased.

Customers may also book a new reservation, change an existing reservation or check flight status by calling United Reservations at 800-UNITED-1 or Continental Reservations at 800-525-0280 or their travel agent.