As the island adapts to the new normal due to the COVID-19 pandemic, United Airlines and the Guam International Airport Authority on Wednesday unveiled their new safety protocols.
Airport and tourism officials provided an overview of the new protocols as well as the current efforts to promote Guam as a safe destination for tourists during a walkthrough with members of the media and guests.
United also emphasized the strengthening of its mandatory mask and social distancing policies to mitigate the spread of COVID-19 and to continue to keep passengers and crew safe from check-in to landing.
In addition, travelers are required to pass through several stations, including a thermal scanning station, so passengers with elevated temperatures can be easily detected and isolated.
Sam Shinohara, United’s managing director of Airport Operations for the Asia-Pacific, spoke during the event.
He says that safety is paramount in the airline industry and it is always at the top of United’s priority list.
“What we are pushing here throughout Guam and throughout the system, in response to COVID-19, is that we want all travelers to know that we are working together as an industry to make the travel experience safer for everyone who passes through Guam’s airport,” Shinohara said.
Part of the walkthrough was the launching of the Clean Plus Program, which includes cleaning, safety, and social distancing protocols that include touchless kiosks in select locations for baggage check-in, sneeze guards, mandatory face coverings for crew and customers, and giving customers options when flights are crowded.
Justin Marion, UA General Manager for Airport Operations, said: “Our overall goal has to be promoting the health and safety of our customers, our employees and residents alike. United has done a very important piece to make this happen — by launching our United Clean Plus Program.”
United partnered with the Guam International Airport and the Guam Visitors Bureau to organize the event.