Guam – UOG President Dr. Robert Underwood gave the Legislature’s committee on education an update on what the university is doing to help students after their accidental disclosure of personal data.
On March 27th a UOG employee accidentally sent 154 student financial aid files to 196 other students. All students were informed of the mistake the following day. Three meetings were held with students last week to explain the situation, listen to concerns and offer support and services.
UOG is offering two years of Experian IdentityWorks services to monitor their credit history and report any anomalies which mays surface. UOG also has $1 million in coverage for costs which could be incurred by any student who is financially harmed by this. Students will also continue to receive identity-restoration support from Experian after the initial term. For those with no credit history UOG is providing coverage for 24 months that monitors the “dark web”.
54 students have availed themselves of these services. 51 of those 54 are on the Experian credit monitoring program and 3 are having the “dark web” monitored. Underwood says they are hoping for 100 percent participation.
“I know that some students might be hearing this and there was a concern and it’s a kind of an interesting concern and I want to make sure that students understand this. If they agree to access it doesn’t mitigate anything for them. This is not part of a settlement. If they want to talk about it some more they are free to talk about it, if they want to take further action if they want to go to any forum of course they are free to do so. This is not an offer of a settlement,” said Underwood.
UOG has been in contact with the U.S. Secret Service and FBI to offer short term training on identify theft and internet security.