Updated Community First hours and services; loan financial assistance programs available


Community First announces the following changes to its operating hours.  Face-to-face lobby services at all Member Services Centers will be CLOSED until further notice.

Hours of Operation:

Effective Tuesday, March 24, 2020, drive-thru services and Call Center hours of operation will be from 9:00 AM to 2:00 PM and CLOSED Saturdays, until further notice.

From March 24 to March 25, drive-thru operations will be available ONLY at our Hagåtña and Dededo Member Service Centers. Tamuning Member Service Center will be CLOSED during this period.

Beginning Thursday, March 26, 2020, Tamuning Member Service Center will resume drive-thru operations and Hagåtña Member Service Center drive-thru operations will be CLOSED until further notice.

ATMs are located outside all of our four Member Service Centers and are available to members 24 hours a day, 7 days a week.

Loan Financial Assistance Programs:

Community First is offering loan financial assistance programs for Consumer, Business loans, and Mortgage loans.  In addition, Credit card payments for April 2020 will automatically be deferred one month. This information will be reflected in April credit card statements.

Members interested in these programs can call 472-8210, select menu option 2, and leave their First and Last Name, contact number, and email address, and a Credit Counselor will contact them as soon as possible. Members may also contact us via email at covidloanhelp@cfirstguam.com.

Members will continue to have access to accounts online and are encouraged to take advantage of our online banking, mobile app, or telephone banking services to conduct transactions. Contact our Call Center at 472-8210 for additional information on access to, and use of, these alternative banking channels. Information and updates on this situation can also be found on our website, www.cfirstguam.com.