VIDEO: GVB Plans on Hiring “Guest Relation Officers” to Help Tourists in Tumon


Guam – The Guam Visitors Bureau will be launching projects to help improve visitor safety.

For this coming Fiscal Year, GVB will focus on the safety component of Guam as a leisure destination for tourists.

GVB General Manager Karl Pangelinan says because of the recent unfortunate incidents happening in Tumon, GVB will be conducting several initiatives. The first phase includes upgrading the surveillance camera system and installing new ones for popular site seeing areas outside of Tumon. GVB will also be launching a Visitor Relations Program that will include Guest Relations Officers. 

“An exciting pilot project we have at GVB. We want to sort of like how they have Guest Relations Officer in hotels, they really tell their guests, they give them their directions, speak foreign languages, just to help with information. Almost like park rangers in a sense but our vision of this will have an enforcement mechanism also. Enforcement by way by curbing the handbilling problem we have in Tumon and taking note of which areas get tagged with graffiti, violation of the sign laws”said Pangelinan. 

GVB also made an announcement that their board approved an additional $25 thousand to the Crime Stoppers Program to reward individuals who help police catch criminal suspects. There will be a bit more money added to current $1000 reward. “The motion to the board will be for 10 incidents and the reward will add another $2,500. The intent is to follow the mechanics of Guam Crime Stoppers. It just doesn’t affect our victims, we feel that islandwide as far as how our destination is looked on from a safety standpoint,” said Pangelinan.

In addition to safety component, GVB will be working on streetlights, sidewalks and tackling the vandalism issue around Tumon. Pangelinan explains, “Additionally we’re doing some exciting things with regards to streetlights and sidewalks. It’s really our commitment back to the destination. We really need to reinvest back to the destination. With that, we want to fully address full time the graffiti problems, vinyl banner issues and also some of the quick fixes on the streets with some potholes.” 

GVB also created centralized bus stop locations and will have more cut outs along the Tumon strip so visitors and lcoals can have easy transportantion to and from shopping areas. “As you know we already have a contract in place for the landscape and treescape. We have some exciting things going on with centralizing bus stop locations. Right now, it’s kind of all over the place. One company would be different from another company. So we finally put them all together to agree on uniform stops. With that, we may have addtional cut outs along Tumon so buses can properly pull over pick up our visitors and our locals who take advantage of the bus system up and down Tumon into our main shopping areas,” said Pangelinan. 

All projects are expected to be finished by April of next year.