WHO issues guidelines on how to make workplaces ready for COVID-19


The World Health Organization (WHO) has issued guidelines on how to get workplaces ready for the coronavirus.

According to WHO, all sections of society – including businesses
and employers – must play a role to stop the spread of this disease.

The low-cost measures below will help prevent the spread of infections in your workplace, such as colds, flu and stomach bugs, and protect your customers, contractors and employees.

The WHO stressed that employers should start doing these things now, even if COVID-19 has not arrived in the communities where they operate.

They can already reduce working days lost due to illness and stop or slow the spread of COVID-19 if it arrives at one of your workplaces.

• Make sure your workplaces are clean and hygienic
o Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) need to be wiped
with disinfectant regularly
o Why? Because contamination on surfaces touched by employees and customers is one of
the main ways that COVID-19 spreads
27 February 2020, Version 1.4

• Promote regular and thorough hand-washing by employees, contractors and customers
o Put sanitizing hand rub dispensers in prominent places around the workplace. Make sure
these dispensers are regularly refilled
o Display posters promoting hand-washing – ask your local public health authority for these
or look on www.WHO.int.
o Combine this with other communication measures such as offering guidance from
occupational health and safety officers, briefings at meetings and information on the
intranet to promote hand-washing
o Make sure that staff, contractors and customers have access to places where they can
wash their hands with soap and water
o Why? Because washing kills the virus on your hands and prevents the spread of COVID19

• Promote good respiratory hygiene in the workplace
o Display posters promoting respiratory hygiene. Combine this with other communication
measures such as offering guidance from occupational health and safety officers, briefing at meetings and information on the intranet etc.
o Ensure that face masks1 and / or paper tissues are available at your workplaces, for those
who develop a runny nose or cough at work, along with closed bins for hygienically
disposing of them
o Why? Because good respiratory hygiene prevents the spread of COVID-19

• Advise employees and contractors to consult national travel advice before going on business trips.

• Brief your employees, contractors and customers that if COVID-19 starts spreading in your community anyone with even a mild cough or low-grade fever (37.3 C or more) needs to stay at home. They should also stay home (or work from home) if they have had to take simple medications, such as paracetamol/acetaminophen, ibuprofen or aspirin, which may mask symptoms of infection

o Keep communicating and promoting the message that people need to stay at home even if they have just mild symptoms of COVID-19.
o Display posters with this message in your workplaces. Combine this with other
communication channels commonly used in your organization or business.
o Your occupational health services, local public health authority or other partners may
have developed campaign materials to promote this message
o Make clear to employees that they will be able to count this time off as sick leave.
Things to consider when you and your employees travel

• Before traveling
o Make sure your organization and its employees have the latest information on areas
where COVID-19 is spreading. You can find this at

Novel Coronavirus (2019-nCoV) situation reports

Situation reports – Situation reports provide the latest updates on the novel coronavirus outbreak. These include updated numbers of infected people and location, and actions that WHO and countries are taking to respond to the outbreak.

o Based on the latest information, your organization should assess the benefits and risks
related to upcoming travel plans.
o Avoid sending employees who may be at higher risk of serious illness (e.g. older
employees and those with medical conditions such as diabetes, heart and lung disease)
to areas where COVID-19 is spreading.
o Make sure all persons travelling to locations reporting COVID-19 are briefed by a qualified
professional (e.g. staff health services, health care provider or local public health partner)
o Consider issuing employees who are about to travel with small bottles (under 100 CL) of alcohol-based hand rub. This can facilitate regular hand-washing.

• While traveling:
o Encourage employees to wash their hands regularly and stay at least one meter away from people who are coughing or sneezing
o Ensure employees know what to do and who to contact if they feel ill while traveling.
o Ensure that your employees comply with instructions from local authorities where they
are traveling. If, for example, they are told by local authorities not to go somewhere they should comply with this. Your employees should comply with any local restrictions on travel, movement or large gatherings.

• When you or your employees return from traveling:
o Employees who have returned from an area where COVID-19 is spreading should monitor
themselves for symptoms for 14 days and take their temperature twice a day.
o If they develop even a mild cough or low grade fever (i.e. a temperature of 37.3 C or more)
they should stay at home and self-isolate. This means avoiding close contact (one meter or nearer) with other people, including family members. They should also telephone their healthcare provider or the local public health department, giving them details of their recent travel and symptoms.

Getting your business ready in case COVID-19 arrives in your community

• Develop a plan of what to do if someone becomes ill with suspected COVID-19 at one of your
o The plan should cover putting the ill person in a room or area where they are isolated
from others in the workplace, limiting the number of people who have contact with the
sick person and contacting the local health authorities.
o Consider how to identify persons who may be at risk, and support them, without inviting
stigma and discrimination into your workplace. This could include persons who have
recently travelled to an area reporting cases, or other personnel who have conditions that
put them at higher risk of serious illness (e.g. diabetes, heart and lung disease, older age).
o Tell your local public health authority you are developing the plan and seek their input.

• Promote regular teleworking across your organization. If there is an outbreak of COVID-19 in your
community the health authorities may advise people to avoid public transport and crowded
places. Teleworking will help your business keep operating while your employees stay safe.

• Develop a contingency and business continuity plan for an outbreak in the communities where
your business operates
o The plan will help prepare your organization for the possibility of an outbreak of COVID19 in its workplaces or community. It may also be valid for other health emergencies

o The plan should address how to keep your business running even if a significant number
of employees, contractors and suppliers cannot come to your place of business – either
due to local restrictions on travel or because they are ill.
o Communicate to your employees and contractors about the plan and make sure they are
aware of what they need to do – or not do – under the plan. Emphasize key points such
as the importance of staying away from work even if they have only mild symptoms or
have had to take simple medications (e.g. paracetamol, ibuprofen) which may mask the
o Be sure your plan addresses the mental health and social consequences of a case of
COVID-19 in the workplace or in the community and offer information and support.
o For small and medium-sized businesses without in-house staff health and welfare
support, develop partnerships and plans with your local health and social service
providers in advance of any emergency.
o Your local or national public health authority may be able to offer support and guidance in developing your plan.

Now is the time to prepare for COVID-19. Simple precautions and planning can make a big difference.
Action now will help protect your employees and your business.